Directi Walkin Interview For Application Support
Directi Walkin Interview For Application Support in Mumbai. For More Details Please read below Details…
|Experience||0 - 2 yrs|
Company Profile :
Directi comprises of a group of tech businesses owned, operated or invested in by Bhavin and/or Divyank Turakhia. The Group boasts of multiple business units that are run independently by their respective management teams.
The Directi portfolio companies comprise of Radix, Ringo, Flock, Zeta and Codechef. Media.net, owned by Starbuster TMT Investments, leverages the Directi brand and culture for recruitment in its India offices. Directi also comprised of BigRock, ResellerClub, LogicBoxes and WebHosting.info which were sold to the Endurance International Group in a $160 million transaction in 2014.
Across these businesses, Directi employs 1500+ people across 8 offices, with over 9 million customers, revenues of over $250 million and a group enterprise value of over $1.4 billion. The company has invested in multiple category leading global brands across business areas as diverse as web presence (domains, hosting, cloud-infrastructure), online advertising, communication & collaboration (voice and messaging) and payments (benefits and compensation).
Job Description :
– Communicate with customers in a friendly and professional manner and help them resolve any problems faced when using the product
– Being the front line support for customers over chat, email and social media answering 50-70 issues each day
– Work with our development team and suggest updates and features to continuously improve the customer experience
– Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
– Help fix any bugs that crop up in the product and contribute to the feature documentation
– Participate in the product planning process to ensure that features requested by customers are prioritized and implemented
– Strive to deliver a WOW! effect for our customers, to further enhance their perception of our product and company
– Flexibility of working in shifts
Desired Candidate Profile :
– Graduate from any stream, Tech Preferred- with good English written communication . (Fresher’s awaiting results can apply)
– You are extremely passionate about technology – and can’t live without your smartphone!
– You are well-versed with, and highly interested in, Internet and mobile communication
– You have excellent written skills, and can explain concepts through clear and accurate writing
– You have a way with people, and particularly good explanation skills
– Good Team Player
– Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
– Most of all, you enjoy working in a fast paced and dynamic environment full of
young, overachieving tech enthusiasts.
Directi Walkin Date : 24th - 27th April 2018
Directi Walkin Timings : 10AM to 4PM
Directi Walkin Venue Details :
Old Nagardas Road
Near Andheri Subway
Andheri East – 400069
Contact Person : Catherine Solomon